Terms of Service

for the webshop, updated on August 22, 2019

Powered by Stierig Design Pte Ltd


1. Scope

These General Terms and Conditions (hereinafter referred to as "Terms and Conditions") of Stierig Design Pte Ltd, 201728637W (hereafter referred to as "hydro2go") in the version in force at the time of the order apply to contractual agreements made within the framework of the web shop www between hydro2go and private customers

By placing an order, the customer agrees to these terms and conditions. These terms and conditions apply to all future transactions, even without another explicit agreement.

Changes and additions to the terms and conditions as well as verbal agreements that deviate from the content of these terms and conditions shall only be effective upon written confirmation by hydro2go. Hydro2go expressly objects to any general business or purchasing conditions of the customer. By the customer submitted, deviating from these terms and conditions are not valid, unless their validity was expressly agreed in writing.


2. Contract language

The contract language is German. All other information and transactions are offered in German.


3. Applicable law, jurisdiction and place of fulfillment

These GTC and the contracts to be concluded under these GTC are subject to German substantive law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (UN Sales Convention), unless compelling provisions of the law in the state in which the customer has his residence Action. The legal jurisdiction applies.


4. Online dispute resolution platform

The EU Commission offers the option of online dispute resolution on an online dispute settlement platform run by the latter

The dispute resolution platform can be reached via this link.


5. Privacy

It is expressly pointed out that for the fulfillment of the contract names, addresses, telephone numbers and fax numbers, e-mail addresses as well as the payment modalities of the customer of hydro2go for the purpose of automated support (accounting, customer registration) are stored on data media. Customer data will not be disclosed to third parties, except in cases where this is necessary to fulfill the order (to the exporting supplier).


6. Contract conclusion

All hydro2go offers are invitations to the customer to make an offer. The offers of hydro2go are non-binding. An order possibility exists only with complete indication of the customer data.

The customer's order represents a binding offer of the customer to conclude a contract. The confirmation of receipt of the order is made after the order has been sent by an automated e-mail (order confirmation), which does not constitute acceptance of the contract. The contract becomes legally effective only upon confirmation of the order by hydro2go or through actual provision of services to the customer.


7. Prices, shipping costs, due date and delay

The product prices quoted by hydro2go at the end of the order process are final prices including VAT and delivery costs. The legal VAT and shipping costs are shown separately during the ordering process, but are included in the final price.

We charge a shipping fee of € 5,00 for deliveries to Austria and Germany. 

€ 12,00 for deliveries to the remaining EU countries.

From 2 ordered products, the shipping is free for you within Germany and Austria.

The purchase price is due immediately with the order by the customer, unless otherwise agreed. If a discount has not been expressly agreed, the customer is not entitled to deduct the discount.


8. Payment options

  • Credit card: Mastercard, VISA, American Express

The charge will be made immediately after ordering. The fees payable to you are payable by the customer and payment is processed by the payment service provider Stripe Inc, 185 Berry Street, Suite 550 San Francisco, CA 94107, USA under the terms of use available at

  • PayPal

The data on which PayPal account to pay the customer receives after the order. Payment is handled by the payment service provider PayPal (Europe) S.a.r.l. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal Terms of Use, available at or - if the customer does not have a PayPal account - under the Conditions for payments without PayPal account, available at


9. Delivery

Hydro2go carries out the order without unnecessary delay. The shipment of the ordered goods will be made as soon as possible

Germany and Austria: 1-3 business days
Delivery of remaining countries of the European Union (EU): 3-7 business days

Insofar as the goods are not in stock, hydro2go will inform the customer of the expected delivery date by e-mail. However, dates and delivery dates are non-binding and are only indicative, unless expressly declared in writing. Decisive for the delivery is the delivery address specified by the customer, unless otherwise agreed. If a delivery to the customer is not possible because he does not accept the ordered goods or has not given the delivery address correctly, the customer bears the costs for the unsuccessful delivery. Hydro2go reserves the right to ship multi-unit orders at its discretion, either separately or in a batch, especially if the ordered quantities are not available at once. Hydro2go delivers to addresses in Austria, Switzerland and Germany.

Should the goods not have the desired quality or be broken during delivery, the return shipment and any refund is free. In case of non-compliance or incorrect order, the customer bears the costs for the return.


10. Passage of risk

The general statutory provisions of the transfer of risk apply.


11. Information obligation

The customer must provide hydro2go with all information and facts necessary for the performance of the service. Changed circumstances, in particular changes of the data of the customer (name, address, e-mail) should inform hydro2go immediately.


12. Cancellation policy

Customers who are considered consumers can withdraw from a distance contract or an off-premises contract within 14 days without giving a reason. The information about the conditions and consequences of the revocation are given in the following revocation instruction:


You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods or on which you or a third party named by you, not the carrier is, the last goods, the partial consignment or the last piece has taken possession or has.

"In order to exercise your right of revocation, you must provide us (insert your name, address and order number and e-mail address) by means of a clear statement (eg a letter, fax or e-mail sent by post). Mail) about your decision to withdraw from this contract. You can use the enclosed model withdrawal form, which is not required. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period. "


HHere's the download revocation form.


Stierig Design Pte Ltd
10 Anson Street #10-11 International Plaza
079903 Singapore
Telephone: +65 8571 0674


Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.

For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods


Exceptions to the right of withdrawal

The right of withdrawal does not apply in particular when ordering the following goods:

  • Goods made to customer specifications or clearly tailored to personal needs;
  • Goods that are delivered sealed and are not suitable for return for reasons of public health or hygiene, provided that their seal has been removed after delivery;


12. Retention of title

The delivered goods remain the property of hydro2go until all claims arising from the contract, including interest, discounts unjustly retained by the customer or deductions not recognized by hydro2go, costs incurred and the like, for whatever legal reason, have been paid.

As long as there is a reservation of title and not all claims have been settled in full, the customer undertakes to treat the goods with care and to comply with due due diligence. Pledges or chattel mortgages before complete payment are excluded. Should the goods be seized or confiscated or otherwise accessed by third parties, the customer must inform hydro2go of the property, inform it immediately and forward all information and documents required for the enforcement of ownership to hydro2go.


13. Warranty 

The general statutory provisions of the warranty right apply. The warranty is to be understood as the statutory liability of hydro2go for defects that the purchased goods have at the time of handover to the customer. Defects that occur at a later date are generally not covered by the warranty. Warranty claims must be asserted within a period of two years from handover, whereby hydro2go has to prove within the first six months from handover that the defect has not yet existed upon handover. Hydro2go is authorized to improve or replace the warranty. Only if the improvement or the replacement is impossible or would involve a disproportionately high effort for hydro2go or if hydro2go can not or does not fulfill the request for replacement or improvement within a reasonable period of time, the customer is entitled to price reduction or cancellation (total annulment of the contract) to desire.


14. Manufacturer's warranty

If a manufacturer has made a voluntary commitment that the goods will work properly for a certain period of time (manufacturer's warranty), the relevant manufacturer's warranties apply. The conditions and limitations of the respective manufacturer's warranties can be found in the respective warranty conditions.


15. Liability

The general legal liability provisions apply. Liability for slight negligence in the event of damage to property is excluded. Claims for damages become statute-barred within 3 years from knowledge of the damage and the tortfeasor.


16. Contact information

Stierig Design Pte Ltd
10 Anson Road #10-11 International Plaza
079903 Singapore
Legal form: limited liability company (GmbH)
Headquarters: Singapore